How do I schedule an appointment?

You can schedule an appointment through our online booking system, by text, or by calling us directly at (774) 434-5704. We’ll confirm availability and send an invoice for prepayment to secure your spot.

What are your hours of operation?

We’re available 7 days a week, from 6 AM – 8 PM, including most holidays. After-hours or emergency calls may carry an additional surcharge.

Do you provide service in my area?

We offer mobile mechanic services throughout the region. Travel fees may apply for locations outside our standard service area. Contact us to confirm coverage for your location.

What should I do if my vehicle breaks down?

Call us at (774) 434-5704. We’ll let you know if we can assist you on-site or help recommend next steps.

Are your services covered by warranty?

Yes. Parts sourced through AutoAce are covered under the manufacturer’s warranty. Labor is non-refundable and not warrantied unless otherwise agreed to in writing. Third-party parts are not covered.

How long do I have to report an issue after service?

Please notify us of any concerns within 7 days of service. Waiting longer may limit our ability to properly assess the issue. After 7 days, a diagnostic fee may apply for follow-up visits.

How much will my repair cost?

Costs vary depending on the repair. A $110 diagnostic fee applies and may be credited toward approved repairs performed during the same visit. If no repairs are performed, this fee is non-refundable.

Do I need to be present during the service?

Not necessarily. You may choose to be present or leave your keys in a safe place. Please note: if your vehicle is locked or inaccessible at the scheduled time, a return visit fee may apply.

What payment methods do you accept?

We accept cash, credit/debit cards, and mobile payments. Prepayment is required to confirm your appointment and reserve any needed parts. All payments are processed securely through Square; we do not store your card details.

Do you process insurance or third-party warranty claims?

No. Payment must be made directly by the vehicle owner.

What if it rains or the weather is bad?

If weather prevents safe or effective work, we may reschedule at no extra cost. Travel fees may still apply if the site is unsafe or inaccessible upon arrival.

How long will the service take?

Time depends on the type of repair and parts availability. After diagnostics, we’ll provide an estimated timeframe.

Can you perform all repairs on-site?

We can complete most repairs on-site. However, certain jobs may require specialized tools or a full-service shop.

What happens if additional repairs are needed?

If we find further issues during service, we’ll explain them and provide an updated estimate before continuing.

Do you service diesel or electric vehicles?

At this time, we do not service diesel or electric vehicles.

Can you diagnose unusual noises?

Yes. A diagnostic fee applies. Some intermittent issues may require more than one visit to diagnose properly.

What happens if my issue isn’t resolved after service?

Labor is non-refundable, as it covers the time and expertise spent. We’ll continue working with you to identify solutions if the issue persists, but AutoAce is not liable for intermittent or unrelated faults that appear after service.

Can I reschedule or cancel my appointment?

Yes, with at least 24 hours’ notice. There is no late cancellation fee if notice is given.

Do you provide maintenance for commercial vehicles or fleets?

Yes. We offer fleet maintenance and priority scheduling for business customers. Contact us for details.

Do you offer emergency or same-day service?

Yes—when available. Emergency or same-day requests may carry an additional surcharge. Availability is limited and not all repairs can be completed same-day.

Do you provide parts, or can I supply my own?

Both options are available. If you supply your own parts, they must be correct and complete. Please note:

• AutoAce is not responsible for delays, labor costs, or fitment issues caused by customer-supplied parts.

• Third-party parts are not covered under warranty.

• Labor charges are non-refundable once service has been performed.

What happens if my part is incorrect or defective?

If a customer-supplied part is wrong or defective, we’ll pause service and notify you as soon as it is discovered. Labor up to that point still applies, and additional charges may apply for return visits.

Do you charge travel fees?

Yes, in some cases. Travel or additional drive-time fees may apply for locations outside our service area or if the work site is inaccessible. Fees will be disclosed up front whenever possible.

How do I prepare for a mobile mechanic visit?

Ensure your vehicle is in a safe, accessible spot (not on a busy street) and remove any obstructions around it. Providing details about the issue ahead of time helps us serve you faster.

How do I leave feedback?

We’d love to hear from you! You can leave a review on our Google page or contact us directly to share your experience.