What services do you offer?

How do I schedule an appointment?
You can schedule an appointment through our online booking system or by calling us directly at 774-434-5704.

What are your hours of operation?
We are available 7 days a week, from 6 AM - 8 PM, including holidays.

Do you provide service in my area?
We offer mobile mechanic services within this region. If you’re unsure, contact us to confirm if we service your location.

What should I do if my vehicle breaks down?
Call us at 774-434-5704 to discuss if we are able to assist you so you can get back on the road. 

Are your services covered by warranty?
Yes, warranty details will be provided when you receive service.

How much will my repair cost?
The cost of repairs varies based on the service needed. A $110 diagnostic fee is required, which will be credited toward completed services. If no repairs are performed, this fee is non-refundable.

Do I need to be present during the service?
While not required, it's helpful for you to be present during the service to address any questions. We also offer a 30-minute waiting period and can reschedule if needed. Please indicate whether you would like to be present or if you decide to leave your vehicle key in a safe place or with someone you know.

What payment methods do you accept?
We accept cash, credit/debit cards, and mobile payment options. You do not need to keep a card on file, but it is required to confirm your appointment. Unfortunately, we do not accept insurance claims.

What if it rains or the weather is bad?
We can perform most services in various weather conditions, but extreme weather may affect our ability to work safely. We will contact you to reschedule if needed.

How long will the service take?
Service time varies by repair type and availability of necessary parts. After a diagnostic assessment, we’ll provide an estimated timeframe.

Can you perform all repairs on-site?
We handle most repairs on-site, but some may require specialized equipment or parts better suited to a full-service shop.

How do I prepare for a mobile mechanic visit?
Ensure your vehicle is accessible, and provide any relevant information about the issue. Clearing the area around your vehicle and making sure your vehicle is not parked on a busy street will make providing your service easier.

What happens if additional repairs are needed?
If further issues are discovered during service, we’ll inform you and provide a detailed explanation and estimate before proceeding.

Do you service diesel or electric vehicles?
At this time, we do not service diesel or electric vehicles. Please contact us to confirm whether your vehicle make and model is suitable for our services.

Can you diagnose unusual noises?
Yes, but a diagnostic assessment is required. If you're hearing unusual noises, please call us to determine the best next step.

What happens if my issue isn't resolved after service?
If the issue persists within a reasonable timeframe, we’ll gladly continue working with you to identify and resolve it. However, AutoAce is not liable for unresolved or recurring issues that result from intermittent faults or underlying problems not apparent during the initial service.

Can I reschedule or cancel my appointment?
Yes. We understand plans can change. Please provide at least 24 hours' notice if you need to cancel or reschedule your appointment.

Do you provide maintenance for commercial vehicles or fleets?
Yes, we offer fleet maintenance services for businesses. Contact us directly to learn more and set up a fleet service plan.

How do I leave feedback about your service?
We value your feedback! Leave a review on our Google page or contact us directly to share your experience.

Are estimates or diagnostics free?

Diagnostic services are not free and are billed at a flat rate of $110. This fee covers the technician’s time, expertise, and/or securing vehicle parts and may be credited toward repairs if approved and performed at the same visit. If no repairs are made, the fee is non-refundable.

How do I book an appointment?

You can book through our website, by phone, or by text. We’ll confirm availability and send an invoice for prepayment to secure your spot.

Do you provide parts, or can I supply my own for the service?

Yes — AutoAce offers both options. We can supply high-quality parts for your service, or you’re welcome to provide your own. If you choose to supply your own parts, please ensure they are correct, complete, and compatible with your vehicle.

Please note:

• AutoAce is not responsible for delays, additional labor, or improper fit caused by incorrect or faulty third-party parts.

• Parts not supplied by AutoAce are not covered under our warranty.

Is payment required before service? Why is payment required before service?

Yes. To ensure reliable, timely service, AutoAce requires payment before appointments are confirmed. This secures your time slot, accounts for technician drive time, and allows us to reserve or source any required parts in advance.

Prepayment helps prevent last-minute cancellations and ensures we arrive fully prepared to complete your service efficiently.

What happens if my part is incorrect or defective?

If a customer-supplied part is incorrect or defective, we will pause service and notify you immediately. Labor charges up to that point will still apply, and additional charges may apply for return visits or reinstallation.

How long do I have to report an issue after service?

We encourage customers to notify AutoAce of any concerns within 7 days of service. Waiting longer may impact our ability to properly assess the issue, especially if parts were customer-supplied or if the vehicle has been driven extensively since the service.

After 7 days, a standard diagnostic fee may apply for any follow-up visits, regardless of the concern.

What’s covered under your service warranty?

Parts sourced through AutoAce come with the manufacturer’s warranty. Third-party parts aren’t covered.

What forms of payment do you accept?

We accept major credit/debit cards, cash, and mobile payments. Prepayment is required to confirm appointments, especially when parts are ordered.

What’s your cancellation or rescheduling policy?

To respect your time and ours, we ask for at least 24 hours’ notice. There is no late cancellation fee.

Do you offer emergency or same-day services?

Yes—when available. Emergency calls may carry an additional after‑hours or same‑day priority surcharge.