How do I schedule an appointment?

You can schedule an appointment through our online booking system, by text, or by calling us directly at (774) 434-5704. We’ll confirm availability and send an invoice for prepayment to secure your spot.

What are your hours of operation?

We’re available 7 days a week, from 6 AM – 8 PM, including most holidays. After-hours or emergency calls may carry an additional surcharge.

Do you provide service in my area?

We offer mobile mechanic services throughout the region. Travel fees may apply for locations outside our standard service area. Contact us to confirm coverage for your location.

Why is prepayment required?

Prepayment reserves your appointment slot and lets us order your parts in advance, so we arrive ready to complete the work instead of scheduling a second visit. As a mobile service, every appointment is a committed block of time and a trip to your location — prepayment is what holds that slot for you. You'll receive an itemized invoice before you pay, showing exactly what you're being charged for.

How do I know my payment is secure?

All payments are processed through Square, the same platform used by hundreds of thousands of small businesses. Your card details go directly to Square and are never seen or stored by AutoAce. You'll receive an emailed receipt for every transaction, and your invoice, estimate, and service record are all documented in writing.

AutoAce Mobile Services LLC is a registered Massachusetts LLC in good standing, carrying general liability and commercial auto insurance. You're welcome to verify us on the Massachusetts Secretary of the Commonwealth business registry, on our Google Business Profile, or by calling us at (774) 434-5704 before booking.

Do you accept cash payments?

Cash is not accepted for first-time customers. As a fully mobile service, AutoAce requires payment at the time of booking to reserve your technician, and that payment secures the parts, travel, and time committed to your appointment. Card and digital payments give you an immediate receipt and a verified record of service, and they help us keep our technicians safe in the field. Returning customers may ask about alternative payment arrangements. For billing questions, contact us at 774-434-5704.

What if something goes wrong with my payment?

Email customerservice@autoacemobileservices.com with your invoice number and we'll sort it out. Every payment is documented on both ends through Square, so discrepancies are straightforward to trace.

What should I do if my vehicle breaks down?

Call us at (774) 434-5704. We’ll let you know if we can assist you on-site or help recommend next steps.

Are your services covered by warranty?

Parts supplied and installed by AutoAce are covered under the manufacturer's warranty. If a warranty claim is approved, the labor to replace that part is performed at no additional cost. Outside of an approved claim, no labor warranty is provided unless agreed to in writing before service. Customer-supplied and third-party parts are not covered, and labor on those jobs is non-refundable.

How long do I have to report an issue after service?

Concerns about parts or service quality must be reported within 7 calendar days of the service date. This window is strict and applies regardless of how much the vehicle has been driven, stored, or left unused since service. Requests submitted after 7 days will not be honored. A diagnostic or labor fee applies to any follow-up visit outside this window.

How much will my repair cost?

Costs vary depending on the repair. A $125 diagnostic fee applies and 70% may be credited toward approved repairs performed during the same visit. If no repairs are performed, this fee is non-refundable.

Why is your labor rate what it is?

Our labor rate is $125/hour. Mobile service means the work comes to you — we bring the tools, the parts, and the technician to your driveway or job site, on your schedule, without you arranging a tow, a ride, or a day off work. Some jobs also take longer in the field than they would on a shop lift, and our labor times reflect the mobile setting. Our rate is set and not negotiable.

How do I request a quote?

Call us at 774-434-5704, email mhmautoace@gmail.com, or use the contact form on our site. Tell us your vehicle's year, make, model, and what's going on.

Two details help us price it accurately:

• VIN or license plate — parts vary by engine and trim even within the same model year, so this lets us quote the exact parts your vehicle needs.

• Your address — we're mobile and come to you, so this confirms we serve your area and covers any travel costs up front.

Photos or a short video of the issue are always welcome. Some problems require an on-site diagnostic before we can give an exact price.

Do I need to be present during the service?

Not necessarily. You may be present or leave your keys in a safe, pre-arranged spot. The vehicle must be unlocked and accessible at the scheduled time. If it isn't, or if we can't reach you within 30 minutes of the scheduled start, the appointment is treated as a no-show: prepayment is forfeited and a return visit fee applies to reschedule.

What payment methods do you accept?

We accept cash, credit/debit cards, and mobile payments. Prepayment is required to confirm your appointment and reserve any needed parts. Please notify us if you plan to make a cash payment for your first service. All payments are processed securely through Square; we do not store your card details.

Do you offer financing or payment plans?

Payment is due in full at the time of booking. We do not offer financing or payment plans at this time.

Do you process insurance or third-party warranty claims?

No. Payment must be made directly by the vehicle owner.

What if it rains or the weather is bad?

If weather prevents safe or effective work, we may reschedule at no extra cost. Travel fees may still apply if the site is unsafe or inaccessible upon arrival.

How long will the service take?

Time depends on the type of repair and parts availability. After diagnostics, we’ll provide an estimated timeframe.

Can you perform all repairs on-site?

We can complete most repairs on-site. However, certain jobs may require specialized tools or a full-service shop.

What happens if additional repairs are needed?

If we find further issues during service, we’ll explain them and provide an updated estimate before continuing.

Do you service diesel or electric vehicles?

At this time, we do not service diesel or electric vehicles.

Can you diagnose unusual noises?

Yes. A diagnostic fee applies. Some intermittent issues may require more than one visit to diagnose properly.

What happens if my issue isn’t resolved after service?

Labor is non-refundable, as it covers the time and expertise spent. We’ll continue working with you to identify solutions if the issue persists, but AutoAce is not liable for intermittent or unrelated faults that appear after service.

Can I reschedule or cancel my appointment?

Yes, with at least 24 hours' notice — no cancellation fee. With less than 24 hours' notice, prepayment may be forfeited.

Do you provide maintenance for commercial vehicles or fleets?

Yes. We offer fleet maintenance and priority scheduling for business customers. Contact us for details.

Do you offer emergency or same-day service?

Yes—when available. Emergency or same-day requests may carry an additional surcharge. Availability is limited and not all repairs can be completed same-day. The vehicle must also be located in a safe location, not on a highway, for our technician to service it.

Do you provide parts, or can I supply my own?

Both options are available. If you supply your own parts, they must be correct and complete. Please note:

• AutoAce is not responsible for delays, labor costs, or fitment issues caused by customer-supplied parts.

• Third-party parts are not covered under warranty.

• Labor charges are non-refundable once service has been performed.

What happens if my part is incorrect or defective?

If a customer-supplied part is wrong or defective, we’ll pause service and notify you as soon as it is discovered. Labor up to that point still applies, and additional charges may apply for return visits.

Do you charge travel fees?

Yes, in some cases. Travel or additional drive-time fees may apply for locations outside our service area or if the work site is inaccessible. Fees will be disclosed up front whenever possible.

How do I prepare for a mobile mechanic visit?

Ensure your vehicle is in a safe, accessible spot (not on a busy street) and remove any obstructions around it. Providing details about the issue ahead of time helps us serve you faster.

Can you service my vehicle at my workplace or an apartment complex?

Often, yes — but you'll need permission from the property owner or manager first, and the spot has to be safe, level, and legal to work in. Many lots and garages prohibit repair work. Please confirm access before booking; if we arrive and can't work on site, a travel fee still applies.

What if my repair needs a shop?

If a job requires a lift, press, or equipment we can't bring to you, we'll tell you before or during diagnosis and explain what's needed. The diagnostic fee still applies for the work performed.

Do you offer oil changes and routine maintenance?

Yes. Oil changes, filters, fluids, brakes, batteries, and scheduled maintenance are all done on site.

How old or high-mileage a vehicle will you work on?

We service most gasoline vehicles regardless of age or mileage. On older or high-mileage vehicles, adjacent components sometimes fail during or shortly after a repair — seized bolts, brittle plastic, aging lines. We'll flag these when we see them, but AutoAce is not responsible for related failures on worn components.

Do you provide written estimates before work begins?

Yes. You'll receive a written estimate covering parts and labor before we start any work, and we won't proceed without your approval. If we find something unexpected once we're on site, we'll contact you with an updated estimate before continuing.

Some issues require an on-site diagnostic before we can give an exact price. In those cases we'll quote the diagnostic up front, then provide a written repair estimate once we know what's involved.

Can I get a refund on a part?

Once a part has been installed it is considered used, and is non-refundable and non-returnable — whether or not the vehicle has been driven since. Uninstalled parts may be eligible for refund only if unused, in original condition, and approved for return by our supplier; any refund will not exceed the original purchase price. Labor is non-refundable once service has been performed.

What is a pre-purchase inspection and how do I prepare for one?

A pre-purchase inspection (PPI) is a thorough evaluation of a vehicle's mechanical, electrical, and structural condition performed before you buy it, helping you identify existing issues, needed repairs, or safety concerns so you can make an informed purchasing decision. Every PPI includes an OBD-II diagnostic scan for stored and pending trouble codes.

To prepare:

• Coordinate access to the vehicle with the seller (location, timing)

• Notify the dealer for permission for the technician to perform a test drive

• Have the seller or dealer available to answer questions if possible

• Provide the vehicle make, model, or VIN when booking

• Ensure the vehicle is accessible and not blocking traffic or in an unsafe area for inspection

What does a pre-purchase inspection not cover?

A PPI evaluates the vehicle's condition at a single point in time, performed visually and by road test without a lift, disassembly, or removal of panels and trim. It includes an OBD-II scan, which reports codes stored in the vehicle's computer at the time of inspection — it cannot detect faults that have not yet triggered a code, or codes that were recently cleared. A PPI is not a guarantee of future reliability and cannot detect intermittent faults, concealed damage, or issues not present at the time of inspection. AutoAce's liability on a PPI is limited to the amount paid for the inspection.

Are you responsible for pre-existing damage or conditions on my vehicle?

AutoAce is not liable for pre-existing damage, conditions, or issues present prior to service. We document vehicle condition on arrival, including photos and written notes, and that documentation is the baseline record for any damage or condition claim. AutoAce's total liability will not exceed the amount paid for the service in question.

Do you keep records of my service?

Yes — AutoAce retains service records for a minimum of three years. Please keep your own copy of your invoice; it's the primary record used to verify service history and to authorize any warranty or refund request. Email customerservice@autoacemobileservices.com with any questions or concerns.

Is AutoAce Mobile Services licensed and insured?

Yes. AutoAce Mobile Services LLC is fully insured with general liability and commercial auto coverage. We are a registered Massachusetts LLC in good standing.

How do I leave feedback?

We’d love to hear from you! You can leave a review on our Google page or contact us directly to share your experience.